We are happy to announce the release of several important features that our team has been working on for a while after listening to your feedback. Those features will help you elevate your business and improve your daily operations. 

Internal calls 

If your company has a lot of internal communications, our internal calls feature will help your agents and employees to call each other across borders with ease and free of charge.

Extensions

Extensions are essential for any business communication system, now with Maqsam flexible extensions you can easily manage your users' extensions and they will be updated instantaneously on your IVR.

SMS through the web

Messages are still an integral part of our life. Stay connected with your customers using Maqsam short messaging services. Customers have been using our SMS API for a long time now, and we have just released the ability for our customers to send pre-defined templated messages to their users through the web in a seamless and frictionless way.

After Call Work

It is important for agents to have time to do any follow-up work related to their calls such as ticket creation, call logging, and sending out an email to keep the interaction properly documented. Our After Call Work (ACW) feature will allow your Administrators to configure it the way it suits your business your agents will have the needed time to finalize any call-related matters without worrying about missing a new call. 

Better phonebook import

It is easier than ever to import your whole phonebook and contacts to Maqsam. Now you can upload names in batches and manage them in your account.

Better dialer notification

We now give more insight to agents about call status. Agents can see notifications inside the dialer if the call failed or if the number is busy or blocked.

Agent bulk edit

Admins can edit multiple users and agents at once, using our new bulk edit function. Admin can enable and disable inbound and outbound call features for all users at once.

Reach out to our team at [email protected] to learn more about those features and how you and your team can benefit from them.

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