New New Integrations Added
We are growing our integration collection, recently our team have worked on adding two new integrations; Salesloft and Pipedrive. Salesloft is a sales engagement platform and Pipedrive is widely used CRM. We are continuously working to add more integrations to our collection, you can always check our integrations page to learn about our integrations.
New Tel Links Support
We have added Tel Links support now, you can use Maqsam's dialer as your preferred dialer and use it with telephone links on the web to call any number you see. You can enable it directly from your Account Settings
New WhatsApp Voice Recording Support
Voice recording is part of our daily life nowadays, and to keep up with the market demand; we are introducing voice recording to our WhatsApp feature; your agents can interact with your customers using voice recordings easily. Are you using our Whatsapp feature? If not, please reach out to our Customer Success team to start using it!
New Revamped Billing Section, Access Invoices, and Statement
We have revamped our Billing section and added more data to it. Now you will be able to view and download all of your invoices in addition to viewing and downloading your account statement at any time. We have also introduced an option for you to be alerted whenever any of your agents are added or removed.
New Call Numbers from Calls Page Directly
Improvement Better Filtration and Export Experience
We have been improving the filter and export experience in Maqsam; the newly introduced experience will allow you to do more with filter and export. You have the ability to export your Maqsam's data and use it anywhere.
IMPROVEMENT Improved User Association
We have improved how you associate your CRM or Helpdesk users with your Maqsam users, you will now be able to automatically associate them with one click only instead of having to go through them one by one.
Improvement Notify Conference Parties Before it Ends
Our Conferencing API now allows you to play any custom audio file for both parties of the conference when before reaching the set timeout duration of the conference. Check our API Suite to learn more about our APIs.