New Call Transcription Feature
Going through and listening to hundreds of calls looking for a particular keyword can be time-consuming. To help our customers, Maqsam has introduced a new transcription feature that converts call voice recordings into searchable text and sentences. On top of that, admins can set up alerts to be triggered in the presence of a specific keyword that has been spoken during a call.
If you wish to learn more about the benefits of this feature, please get in touch with our Customer Success team at [email protected].
New Call and Recording Timeline
Sometimes calls can be transferred between agents, which makes it hard to track the call timeline, so a new call timeline table has been added to the call page to help admins figure out the interaction between customers and agents in chronological order.
New Campaigns Improvements
Campaigns are an essential part of any call center. To allow for more flexibility, we now offer more control over the campaign settings; admins can edit already existing campaigns. Also, a new set of data cards were introduced to help you get the latest stats about your campaigns.
Improvement Default Language Setting
Maqsam was designed from day zero to support the Arabic language and to help our customers and agents we now save your default language setting so that even if you open Maqsam from a different device, you will always be served by the language you have chosen. The default language can be set on a per-user basis from the Settings page.