A new toggle has been added to the FreshDesk integration section to allow you to choose if you'd like to create tickets for calls made by agents with no associated FreshDesk users. 

You can now add automated replies to your WhatsApp Maqsam integration during and outside your working hours. To request the feature, please get in touch with our Operations Team at [email protected]

A new toggle on the Agent last 24 hour activity card has been added to allow you to include or exclude an agent's busy state.

Our Android mobile app now supports signaling DTMF tones using the dial pad. 

We now support uploading your custom reports to your Amazon S3 buckets for maximum convenience. For more information on how to get your reports to your S3 bucket, please get in touch with our Customer Success team.

Results on Call Log API are now in descending order as well as the Callee and Callers numbers are now visible. Please contact Maqsam Customer Success if more information is needed.

We have improved our call log API to now include new parameters: Agents email and Agents ID. Should you wish for the documentation for your technical team, please click here to view the API documentation. 

Timestamp of the time spent in the agents' states have been added under "State" on the Agents' page.

We have updated our dashboard cards to include the percentage of dropped calls. This will be helpful in providing more insights on your inbound traffic, and the percentage of calls being dropped.