Request Admin Deactivation

Admins are now able to request to deactivate other Maqsam admins. The option is available on the user menu on the Agents Page. A request will be sent to our Operations Team who will take care of the request.

Replace your IVR input with text!🆕

When receiving an inbound call, you now have the choice to see on the dialer pad what option the customer has chosen instead of seeing the input numbers of the options menu. This will give you a better reference of the option the customer chose instead of having to memorize the IVR options.

Should you wish to enable this feature, please contact Maqsam Customer Success.