Admins are now able to request to deactivate other Maqsam admins. The option is available on the user menu on the Agents Page. A request will be sent to our Operations Team who will take care of the request.

You can now add automated replies to your WhatsApp Maqsam integration during and outside your working hours. To request the feature, please get in touch with our Operations Team at [email protected]

We have introduced the new Agents API to help you fetch all the data you need about your agents. To take a look at the documentation, please click here.

A new toggle on the Agent last 24 hour activity card has been added to allow you to include or exclude an agent's busy state.

Our Android mobile app now supports signaling DTMF tones using the dial pad. 

Admins can now disable agents from rejecting inbound calls. You can set this feature through the agents' edit menu on the Agents Page. 

We now support uploading your custom reports to your Amazon S3 buckets for maximum convenience. For more information on how to get your reports to your S3 bucket, please get in touch with our Customer Success team.

Results on Call Log API are now in descending order as well as the Callee and Callers numbers are now visible. Please contact Maqsam Customer Success if more information is needed.

You can now send an SMS message based on a particular input in the IVR selections. Should you wish to enable this feature, please contact Maqsam Customer Success.

We have improved our call log API to now include new parameters: Agents email and Agents ID. Should you wish for the documentation for your technical team, please click here to view the API documentation.