Call Log API

We have improved our call log API to now include new parameters: Agents email and Agents ID. Should you wish for the documentation for your technical team, please click here to view the API documentation. 

Replace your IVR input with text!🆕

When receiving an inbound call, you now have the choice to see on the dialer pad what option the customer has chosen instead of seeing the input numbers of the options menu. This will give you a better reference of the option the customer chose instead of having to memorize the IVR options.

Should you wish to enable this feature, please contact Maqsam Customer Success.

New card added to the Dashboard!

We have updated our dashboard cards to include the percentage of dropped calls. This will be helpful in providing more insights on your inbound traffic, and the percentage of calls being dropped. 

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